Transitions of care are just as important as the quality of care itself. When residents come to an Assisted or Independent Living Community or Skilled Nursing Facility, they have likely already experienced a life-changing event, and how they are received upon making the transition to a care facility will have lasting effects on their health and care outcomes, as well as their perception of your facility. That’s why it’s important to have a “transitions concierge” program to set a positive tone early in the transition process and keep residents engaged and thriving in place.
A successful transition of care begins way before “move-in day” and is resident-centered, makes use of effective communication, and emphasizes the continuity of care. Transitions concierge takes an “all hands on deck” approach to implement effectively, and it involves learning the preferences and health of residents before they arrive, a warm welcome that extends beyond the first day, and consistent communication between departments. Functional Pathways implements successful transitions concierge programs at many of our client locations.
The benefits of a transitions concierge program include:
- Increased length of stay
- Increased activities participation and satisfaction from the resident
- Decreased rehospitalization rates
- Improved outcomes
Read the full white paper below for a full picture of the impact a transitions concierge program can have on the transitions of care for residents at your senior living community. For more information about Functional Pathways’ contract therapy services, click here.
FULL WHITE PAPER
