2015 Client Education Summit Discussions

2015 Client Education Summit Discussions

Functional Pathways was pleased to host thirty clients from across Tennessee, Kentucky and Virginia on October 16th at the Knoxville Chamber of Commerce.  This group participated in Functional Pathways’ 2015 Client Education Summit, a daylong event designed to update...
Exiting a Contract: Learning from our Mistakes

Exiting a Contract: Learning from our Mistakes

So, let’s just talk about it right here on the website.  We recently lost a client.  It was our fault.  I wish I could call it a comedy of errors, but there was nothing funny about it.  Our processes broke down and we didn’t recover.  So, now what? Losing a client is...
Changing, in More Ways Than One

Changing, in More Ways Than One

When people change, everything has the potential to change.  Would you agree?  This is Commandment #6 of the “Ten Commandments of Client Retention” and we’re talking about this a lot at Functional Pathways.  As we formalize our Client Partnership Strategy, we’re...